UK Service Hotline: 0207 744 0050

Please note: For the latest updates about our service hotline numbers please refer to: http://www.aoc-europe.com/rma.php

EU Warranty for AOC LCD TV Monitors

Limited Two-Year Warranty

for

AOC LCD TV Monitors sold within Europe

AOC International (Europe) GmbH warrants this product to be free from defects in material and workmanship for a period of two (2) years after the original date of consumer purchase.  During this period, AOC International (Europe) GmbH will, at its option, either repair the defective product with new or rebuilt parts, or replace it with a new or rebuilt product at no charge except as *stated below.  The defective products that are replaced become the property of AOC International (Europe) GmbH.

If the product appears to be defective, please contact your local dealer or refer to the warranty card when attached to the product.

Deliver the product freight pre-paid, along with the dated proof of purchase, to the AOC Authorized Service Centre.  If you cannot deliver the product in person:

• Pack it in its original shipping container (or equivalent)

• Put the RMA number on the address label

• Put the RMA number on the shipping carton

• Insure it (or assume the risk of loss/damage during shipment)

• Pay all shipping charges

AOC International (Europe) GmbH is responsible neither for any damage or loss during inbound transport damage nor to inbound product that was not properly packaged.

AOC International (Europe) GmbH will pay the return shipping charges within one of the countries specified within the warranty statement.

AOC International (Europe) GmbH is not responsible for any costs associated with the transportation of product across international borders.  This includes the international border within the European Union.

* This limited warranty does not cover any losses or damage that occurs as a result of

Shipping or improper installation or maintenance

• Misuse

• Neglect

• Any cause other than ordinary commercial or industrial application

• Adjustment by non-authorized source

• Repair, modification, or installation of options or parts by anyone other than an AOC Authorized Service Centre

• Improper environment

• Excessive or inadequate heating or air conditioning or electrical power failures, surges or other irregularities.

This limited warranty does not cover any product firmware or hardware that you or any third party have modified or altered; your bear the sole responsibility and liability for any such modification or alteration.

ALL EXPRESS AND IMPLIED WARRANTIES FOR THIS PRODUCT (INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE) ARE LIMITED IN DURATION TO A PERIOD OF TWO (2) YEARS FOR PARTS AND LABOUR FROM THE ORIGINAL DATE OF CONSUMER PURCHASE.  NO WARRANTIES (EITHER EXPRESSED OR IMPLIED) APPLY AFTER THIS PERIOD.

AOC INTERNATIONAL (EUROPE) GMBH OBLIGATIONS AND YOUR REMEDIES HEREUNDER ARE SOLE EXCLUSIVELY AS STATED HERE. AOC INTERNATIONAL (EUROPE) GMBH LIABILITY, WHETHER BASED ON CONTRACT, TORT, WARRANTY, STRICT LIABILITY, OR OTHER THEORY, SHALL NOT EXCEED THE PRICE OF THE INDIVIDUAL UNIT WHOSE DEFECT OR DAMAGE IS THE BASIS OF THE CLAIM.  IN NO EVENT SHALL AOC INTERNATIONAL (EUROPE) GMBH BE LIABLE FOR ANY LOSS OF PROFITS, LOSS OF USE OR FACILITIES OR EQUIPMENT, OR OTHER INDIRECT, INCIDENTAL, OR CONSEQUENTIAL DAMAGE. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OD INCIDENTAL OR CONSEQUENTIAL DMAGES, SO THE ABOVE LIMITATION MAY APPLY TO YOU.  ALTHOUGH THIS LIMITED WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, YOU MAY HAVE OTHER RIGHTS, WHICH MAY VARY FROM COUNTRY TO COUNTRY.  THIS LIMITED WARRANTY IS ONLY VALID FOR PRODUCTS PURCHASED IN THE MEMBER COUNTRIES OF THE EUROPEAN UNION.

For Technical support please visit our web site: http://www.aoc-europe.com

You can find the FAQ in the Service & Support section

For any technical queries, you can send your message to: lcdtv-support@aoc-europe.com

To request RMA on defective product, please complete the RMA form, which can be found in the Service & Support section of our web site.