Returns - RMA Procedure
Before returning any products to A One you may wish to check for common issues, driver updates, bios updates (at own risk) and manuals for other settings on the manufacturers website, some of which are listed on the warranty page.
You can also obtain diagnostic and recalibration software from some of these and if you wish you may be able to complete an online RMA of your product, which may speed up the RMA process.
The procedure for returning items is as follows:
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1)
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An 'A One RMA Request' must be filled in, all details included. Incomplete forms may result in delaying your RMA authorisation. Items described as 'faulty' or similar will be rejected.
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Please note: If the RMA form opens in your browser, you can right-click on the link to it and click "Save Target As" to download it.
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2)
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This form should then be e-mailed to the following address:
returns@aonedistribution.com
Following authorisation, an RMA advice form will be e-mailed to you. Please attach this to the outer packaging of the RMA. Any RMAs that are returned to AOne without the advice sheet viewable WILL BE REJECTED.
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3)
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For Damaged Goods:
Items received by you with visible physical damage MUST be signed for as 'damaged' and reported to A One Distribution (UK) Ltd Within 24 Hours.
Please inform your Account Manager immediately. You will need to provide them with photographic evidence of the damage to the packaging and product before a claim can be initiated.
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4)
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For returned items:
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a)
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All static sensitive items (motherboards, CPUs, memory, HDD, etc) MUST be packaged in Anti-Static bags.
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b)
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All warranty stickers and serial numbers MUST be intact.
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c)
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All items must be adequately packaged and complete.
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d)
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Items will be tested for the described fault only.
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e)
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Items found to be physically damaged, or fault due to misuse or mishandling, will be deemed 'Warranty Void'.
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f)
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Unauthorised goods WILL be rejected at the customer's expense (carriage back).
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g)
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A full credit for sample / SOR goods will only be given if the goods are within 30 days of invoice date (unless otherwise stated on invoice), and are in a resaleable condition.
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h)
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Non faulty items, except sample / SOR goods, returned for credit, must be received at A One, in a resaleable condition, within 30days of invoice date, and WILL incur a 25% restocking fee.
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i)
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A charge may be made where the described fault is not found. Carriage back may also be charged.
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j)
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A full credit will only be issued for faulty items, if returned complete and intact within 30 days of invoice.
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k)
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Replacement product will be of equivalent or better specification. Items older than 3 months may be replaced with a refurbished or repaired product.
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l)
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Goods sold with an On-Site Manufacturer Warranty will be subject to their specific terms.
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5)
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For physically damaged cases, where outer packaging is intact, a period of 60 days will be deemed adequate time to report such damage. Repairs at the discretion of A One.
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6)
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A One Distribution (UK) Ltd is not responsible for any data loss or non-delivery of goods. Receipt of postage is not proof of delivery.
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7)
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A One Distribution (UK) Ltd recommends all parcels returned are sent via a courier or special delivery.
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8)
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A ONE DISTRIBUTION (UK) LTD DON'T OPERATE AN ADVANCE REPLACEMENT SERVICE.
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Download RMA Form here.
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Please note:
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If the RMA form opens in your browser, you can right-click on the link to it and click "Save Target As" to download it.
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GameMax Range
Including GP Wired & Extended RGB
PSU Ranges -
In Stock Now @ A One
UK Distributors for:
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