Seagate
Technology Limited Consumer Warranty
The following “Limited
Consumer Warranty Information” describes Seagate’s standard limited
warranty. For complete warranty information, consumers should review the
warranty materials included with their product. Warranty coverage may differ
depending on jurisdiction.
What Do Our Warranties
Usually Cover? Our limited warranties cover defects in material or
workmanship in new Seagate or Maxtor products. Only consumers purchasing
Seagate or Maxtor products from authorized Seagate retailers or resellers
may obtain coverage under our limited warranties. Please see the limited
consumer warranty that accompanied your product for the specific warranty
terms that apply to your product.
How Long Does The Coverage
Last? Our warranty periods are 1 year, 2 years, 3 years or 5 years from
the documented date of purchase, depending on the type of product and where
it was purchased
What Does the Warranty Not
Cover? The warranties do not cover any problems that is caused by (a)
commercial use; accident; abuse; neglect; shock; electrostatic discharge;
heat or humidity beyond product specifications; improper installation;
operation; maintenance or modification; or (b) any misuse contrary to the
instructions in the user manual; or (c) loss passwords; or (d) malfunctions
caused by other equipment. Our limited warranties are void if a product is
returned with removed, damaged or tampered labels or any alterations
(including removal of any component or external cover). Our warranties do
not cover data loss – back up the contents of your drive to a separate
storage medium on a regular basis. Also, consequential damages;
incidental damages; and costs related to data recovery, removal and
installation are not recoverable under our warranties.
What Do You Have To Do?
Seagate will not provide any warranty coverage unless claims are made in
compliance with all terms of the controlling warranty statement included
with your Seagate product and you follow proper return procedure. To request
warranty service, contact an authorized Seagate service centre or refer to
www.seagate.com for more information
regarding customer support within your jurisdiction. You also may obtain
information regarding the location of authorized Seagate service centres and
access the Seagate automated customer service directory by calling
+1-800-SEAGATE. Callers outside the US can reach this service by dialling
+1-405-324-4770. Refer to www.seagate.com
for more telephone numbers in your jurisdiction. Once an authorized service
centre or Seagate determines that a repair or replacement is required, you
will be prompted for your name, address, phone number, email and product
serial number and then issued a Return Order Number to use when returning
product to Seagate. Product returned to Seagate must be properly packaged in
its original packaging (or packaging providing the product with protection
equivalent to the original packaging) and sent, with the postage charges
prepaid via a shipping method that provides for tracking of your package, to
the address provided when you received your Return Order Number. In addition
to regular back-ups, if possible, data should be backed up before sending a
drive to Seagate for repair, because product sent to Seagate or an
authorized service provider will not be returned. Additional information on
backing-up the contents of your drive can be found at
www.seagate.com.
What Will Seagate Do? If
Seagate authorizes a product to be returned to Seagate or an authorized
service provider, Seagate will replace the drive without charge with a
functionally equivalent replacement product. Seagate may replace your
product with a product that was previously used, repaired and tested to meet
Seagate specifications. Seagate will pay to ship the replacement drive to
you. By sending product for replacement, ownership of the original product
will be transferred to Seagate. Seagate will not return original drives to
consumers. Data recovery is not covered under this warranty and is not part
of the repair or exchange process. If you would like data recovery performed
on your drive, it is available from Seagate as a separate service for an
additional charge. Seagate warrants that repaired or replaced products are
covered for the greater of either the remainder of the original product
warranty or 90 days.
How Does State Law Apply?
The laws of the State of California, USA, govern our warranties. They give
you specific legal rights, and you may also have other rights that vary from
state to state. Our warranties do not affect any additional rights consumers
have under laws in their regions governing the sale of consumer goods,
including, without limitation, national laws implementing EC Directive
44/99/EC. Some States do not allow the exclusion or limitation of incidental
or consequential damages, so the limitations or exclusions in our warranty
statements may not apply.
Rev. 18/09/07
2007 Seagate Technology LLC
